{"id":14345,"date":"2020-12-22T12:28:17","date_gmt":"2020-12-22T11:28:17","guid":{"rendered":"podlove-2020-12-22t10:59:34+00:00-4e760a837ca71ad"},"modified":"2025-12-12T11:42:35","modified_gmt":"2025-12-12T10:42:35","slug":"cr023-customer-usability-herangehensweise-aendern","status":"publish","type":"podcast","link":"https:\/\/acent.de\/en\/cr023-customer-usability-herangehensweise-aendern\/","title":{"rendered":"Customer Usability: Herangehensweise \u00e4ndern!"},"content":{"rendered":"\n\t<div class=\"col-md-7 col-lg-8 order-first\">\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col\">\n\t\t\t\t<div class=\"featured-episode featured_episode_single\">\n\t\t\t\t<div class=\"d-table w-100\">\n        \t\t<div class=\"d-table-cell\">\n                    <a href=\"https:\/\/acent.de\/en\/cr023-customer-usability-herangehensweise-aendern\/\">\n                    \t\t\t\t\t\t\t\t\t\t\t\t\t    <h2 class=\"card-title text-left mb-0 pb-0 pl-0\"><a title=\"Customer Usability: Herangehensweise \u00e4ndern!\" href=\"https:\/\/acent.de\/en\/cr023-customer-usability-herangehensweise-aendern\/\">Customer Usability: Herangehensweise \u00e4ndern!<\/a><\/h2>\n\t\t\t\t\t\t    \t\t\t\t\t\t     <h3 class=\"mt-0 mb-2 text-left\">Business und IT ben\u00f6tigen ein gemeinsames Verst\u00e4ndnis<\/h3>\n\t\t\t\t\t\t    \t\t\t\t\t\t\t<p class=\"podcast-interview-gast\">Dr. Anke Sax<\/p>\n                        \t\t\t\t\t                   \t<\/a>\n        \t\t<\/div>\n        \t\t<\/div>\n\t\t\t\t\n            <div class=\"podlove-web-player intrinsic-ignore podlove-web-player-loading\" id=\"player-69e027dfbfd78\"><root data-test=\"player--m\" style=\"max-width:950px;min-width:260px;\">\n  <div class=\"p-4 flex flex-col\">\n    <div class=\"flex w-full items-center justify-center\">\n      <play-button class=\"block mr-5\" variant=\"simple\"><\/play-button>\n      <timer-current class=\"text-sm mr-5 hidden tablet:block\"><\/timer-current>\n      <progress-bar class=\"mr-5\"><\/progress-bar>\n      <timer-duration class=\"text-sm mr-5\"><\/timer-duration>\n      <volume-control class=\"flex items-center\"><\/volume-control>\n      <root class=\"p-4 flex justify-center\">\n  <speed-control><\/speed-control>\n<\/root>\n    <\/div>\n  <\/div>\n  <error><\/error>\n<\/root><\/div>\n            <script>\n              document.addEventListener(\"DOMContentLoaded\", function() {\n                var player = document.getElementById(\"player-69e027dfbfd78\");\n                podlovePlayerCache.add([{\"url\":\"https:\\\/\\\/acent.de\\\/en\\\/wp-json\\\/podlove-web-player\\\/shortcode\\\/publisher\\\/14345\",\"data\":{\"version\":5,\"show\":{\"title\":\"CIORadio\",\"subtitle\":\"In diesem Podcast liefern wir Ihnen als CIO regelm\\u00e4\\u00dfig alle Informationen zu den neuesten Trends im IT-Markt.\",\"summary\":\"Vielen IT-Verantwortlichen fehlt die Zeit, sich mit allen neuen Trends der IT ausreichend auseinander zu setzen.  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margin-left: 0px\">\n\t\t    \t    \t\t\t<li>\n\t\t\t\t<a href=\"https:\/\/acent.de\/en\/podlove\/file\/460\/s\/download\/c\/buttonlist\/cr023_customer_usability_herangehensweise_aendern.mp3\" class=\"button btn-primary btn-red\"><i class=\"fa fa-download\" aria-hidden=\"true\"><\/i> MP3 Audio <span>62 MB<\/span><\/a>\n\t\t\t<\/li>\n\t    \t\t    \t    \t\t\t<li>\n\t\t\t\t<a href=\"https:\/\/acent.de\/en\/podlove\/file\/461\/s\/download\/c\/buttonlist\/cr023_customer_usability_herangehensweise_aendern.m4a\" class=\"button btn-primary btn-red\"><i class=\"fa fa-download\" aria-hidden=\"true\"><\/i> M4A Audio <span>25 MB<\/span><\/a>\n\t\t\t<\/li>\n\t    \t<\/ul>\n<div style=\"clear: both\"><\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t\t<p>\n\t\t\tIm Gespr\u00e4ch mit Olaf R\u00f6per erl\u00e4utert Anke Sax die Bedeutung von Customer Usability f\u00fcr erfolgreiche Unternehmen in Zeiten der Digitalen Transformation.\r\nSie spricht \u00fcber die Walt-Disney-Strategie, wie aus Tr\u00e4umen und Ideen handfeste Wettbewerbsvorteile generiert und wie die oft vorhandenen Denkschranken und verfestigten Meinungen aufgel\u00f6st werden k\u00f6nnen \u2013 und warum das Befragen der Kunden nicht der K\u00f6nigsweg sein mu\u00df.\r\nF\u00fcr den erfolgreichen Change nimmt Anke Sax Business und IT gemeinsam in die Pflicht. 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