Whether it is a new system, a release upgrade or a migration, what matters is that the solution supports your processes and fits well into your existing landscape.
ACENT translates business requirements into implementable solution designs and manages delivery on a vendor-independent basis.
We optimise processes, define concrete AI use cases and coordinate implementation partners to ensure a seamless transition to operational use. AI agents open up new ways of automating tasks across system boundaries, but they need aligned data, interfaces and business rules to do so. With process mining, we make your actual workflows visible and create a basis for prioritising process improvements in a targeted way. When critical issues arise in architecture, performance or integration, our experienced specialists support you directly within the project.
Comprehensive end-to-end process optimisation
We optimise your business processes to reduce turnaround times and increase efficiency. This involves analysing workflows using tools such as Signavio or Celonis, assessing opportunities for optimisation, and developing a prioritised roadmap for optimising and automating your business processes.
AI-driven business process automation
Using our process mining results, we identify AI use cases to improve efficiency in collaborative workshops. Based on these findings, we design the implementation considering process stability, data quality, regulatory requirements, and system integrations. We support transformation and change management.
Process-integrated implementation of regulatory requirements
We review and optimise your business processes to ensure regulatory compliance, to reduce compliance risks and improve operational efficiency. This involves translating requirements from regulations such as DORA and NIS2 into process requirements, integrating controls, and automating verification processes based on our operational experience.
Agent-ready architecture
We develop business and technical solution designs for system introductions, release upgrades and migrations. We evaluate technology options based on the target vision, integration capabilities, risk and cost-effectiveness. This enables you to implement a viable, agent-ready target architecture.
Business & innovation analysis
Together with your business units and IT team, we identify new business requirements and opportunities for innovation. We assess current trends and business models to help you prepare your processes and applications for the future.
AI use case assessment
We use a proven methodology to identify and prioritise AI use cases and assess their feasibility. We translate suitable initiatives into a target architecture and roadmap as a basis for your implementation planning.
Transformation management
We provide vendor-independent programme and project management for complex implementation and transformation programmes. We draw on our extensive experience across platforms such as ERP, ESM, ECM, IAM and CRM, vendors such as SAP, Microsoft, ServiceNow and Salesforce, and a range of methods, adapting our approach to the specific initiative.
Delivery partner management
We manage your implementation partners with clear governance, dependable deliverables and transparent decision-making processes. We handle escalations consistently, removing obstacles in good time and manage implementation with firm commitments.
Transition management
We align and manage cutover, acceptance, hypercare and transition activities across all stakeholders. We coordinate the transition to ongoing operations on your side, providing a basis for a stable operational handover.
Customisation & implementation
Our senior experts solve technical problems directly where implementation and customisation take place. Your teams receive focused senior expertise within the project, connecting business requirements with technical implementation.
Architecture, performance and integration
We provide focused troubleshooting and deep-dive interventions for urgent architecture, performance and integration problems. We investigate your technical bottlenecks and identify appropriate solutions to resolve them.
Technical assessments
We evaluate projects and system environments through independent quality reviews from both a technical and a business perspective. Architecture reviews, design assessments and acceptance support allow us to set out your options and help you make well-founded decisions and translate them into practice.