Manage providers, create value.

Unilateral dependencies on individual providers, unclear technical conditions and incomplete security concepts create critical risks for business continuity. Untested SLAs and a lack of redundancy jeopardise the availability of business-critical systems.

We identify risks in your provider structure at an early stage and develop clear multi-provider strategies to reduce dependencies. In doing so, we systematically review all technical

framework conditions such as SLAs and OLAs, as well as all technical aspects relating to backup, security, cloud and data protection.

This comprehensive risk analysis enables you to increase reliability through robust backup and security concepts, minimise your dependencies on individual providers and create a resilient provider structure for long-term business stability.

Unstructured tenders, unclear requirements and a lack of comparability between bids lead to suboptimal contract decisions. Without professional support, market-driven conditions and economic potential remain untapped.
We guide you safely through tenders and contract decisions, structure renewal processes and support

complete new tenders. In doing so, we define clear requirements, prepare comparable offers and support contract negotiations until the result is ready for signature.

This systematic tender management ensures that you secure market-driven conditions and transparent bonus-malus models, reduce contractual risks in the long term and measurably increase the profitability of your provider relationships.

A lack of control structures, unclear responsibilities and inefficient communication with providers lead to unstable service levels and incomprehensible performance. Without a professional management model, companies lose control over the quality, risks and costs of their provider relationships.
We establish an effective provider management model for your company, optimise service processes and improve your communication strategy

in the long term. Your employees receive effective and intensive training, and in the event of conflicts or differences, we provide expert guidance through professional mediation.

Through targeted provider management, you achieve stable service levels and measurable performance improvements, retain full control over performance, quality and risk, and achieve targeted optimisation instead of blanket savings – for a successful, long-term collaboration.

Opaque provider landscapes, unclear service structures and a lack of strategic alignment make it difficult to make informed sourcing decisions. Without systematic evaluation, quality gaps, dependencies and optimisation potential remain undetected and jeopardise business objectives.
We analyse your existing provider and sourcing landscape and evaluate services in line with your business requirements. Using measurable KPIs and

detailed SLA analyses, we create an objective basis for decision-making and identify quality gaps, dependencies and optimisation potential at an early stage.

This structured assessment gives you complete clarity about services, costs and contract structures and enables you to develop a sourcing strategy that precisely fits your business – for sustainably successful provider relationships.

The transition to new provider structures involves considerable risks: delays, quality problems and unclear responsibilities jeopardise ongoing operations. Without professional management, there is a risk of productivity losses, service interruptions and destabilised business processes.

We ensure a smooth transition and manage programme management, designs and technical implementations throughout. Through a structured

hyper-care phase, we quickly stabilise regular operations and keep the schedule, quality and responsibilities under control at all times.

Our professional transition management allows you to significantly minimise operational risks during the transition phase, consistently avoid productivity losses and service interruptions, and achieve a stable, controlled go-live without jeopardising your day-to-day business.

Escalating conflicts between users and providers jeopardise service quality and business continuity. Without professional mediation, positions harden, critical services are destabilised and companies lose their ability to act in critical situations.

We are prepared and act decisively when cooperation escalates. Through neutral mediation,

we overcome conflicts in a fact-based and solution-oriented manner and, if necessary, actively support early termination of contracts.

Thanks to our professional crisis management, your services remain secure at all times, even in the event of serious differences. You retain your ability to act in critical situations and avoid lasting damage to your provider relationship and business stability.

Isolated provider services without connection to the technical target architecture create inconsistencies, security gaps and integration risks. A lack of transparency and controllability jeopardise the future viability and resilience of the IT landscape.

We systematically connect provider services to your technical target architecture and offer clearly defined, stable technical interfaces and multi-provider strategies without

losing complexity. AI-supported approaches increase transparency and controllability, while we sustainably strengthen security, backup concepts and disaster recovery capabilities.

Our AI-supported provider management gives you a powerful and future-proof IT architecture that ensures technological flexibility, minimises operational risks and creates long-term investment security.